We are committed to connecting travellers to destinations through on-demand local services, for that to happen we use data as part of the process. The policies describing what information we collect and how we use it are explicit in this document.
You can use our services to search, discover, book and pay for third-party physically-rendered services at predetermined destinations. When you share information with us, for example when creating and using an account on YouGoTo.com, we use that information to make our services even better, giving you more relevant results according to your profile, your preferences and the context of the usage you give to our applications.
Although on-demand services like ours rely on a lot of information, we take security and privacy matters very seriously.
Information we collect
- Information you give us
Most of our services require you to sign up for an account. When you do, we ask for personal information such as your name, email address, mobile phone number and credit card to store with your account. Your personal information is not publicly available to anyone by default but we may pass to our partners your name and contact in case of you making a booking. This is necessary so they can contact you regarding transportation, eventual last-minute changes or similar situations. Our partners cannot share this information with any third-parties nor use it themselves unless for the aforementioned situations. No one has access to your credit card information.
* Credit card information
TravelCentral24 does not store your credit card information anywhere in our servers, although Stripe, a third-party payments’ gateway associated company, does. This happens so we can verify your identity, process payments and to take out the necessity for inputing your card information every time you want to make a new reservation. We do not use your credit card information in any way or form other than to process the payments for which you make valid bookings. Stripe has enhanced data security practices in place and is transparent to our customers. Stripe Payments UK, Ltd. is authorised as an electronic money institution by the U.K. Financial Conduct Authority (reference number: 900461) to issue electronic money, enable cash placement and cash withdrawal services on payment accounts, execute payment transactions, make money remittances, and acquire payment transactions. Stripe has enhanced data security practices in place and is transparent to our customers. Stripe Payments UK, Ltd. is authorised as an electronic money institution by the U.K. Financial Conduct Authority (reference number: 900461) to issue electronic money, enable cash placement and cash withdrawal services on payment accounts, execute payment transactions, make money remittances, and acquire payment transactions.
- Information we get from your use of our services
We collect information about the services you use on our platform and how you use them, like when you make a table reservation on a restaurant or search for places to visit and things to do.
* Device information
We collect device-specific information such as hardware model, operating system version, unique device identifiers as well as network-related information such as wi-fi networks. We may associate this information with your account.
* Log information
When using our services and content provided by us, we collect and store certain information in server logs. This includes, but is not limited to, details of how you used our services, search queries, browsed content, bookings made, IP address, device event information such as crashes, system activity, language and timestamps of your requests.
* Location information
When you use our services, we may collect and process information about your location. We use various technologies to determine location, including IP address, GPS and other sensors that may relay information of nearby devices.
* Local storage
We may collect and store information locally on your devices, using mechanisms such as browser web storage and application data caches.
* Cookies and similar technologies
Information we obtain from the use of our services is treated as personal information and may be associated with your account.
How we use the information gathered
We are passionate about creating new immersive experiences and this is the main goal when we use information we acquire from the use of our services. We use this information to provide, improve, maintain and further develop our products and services.
We are able to deliver better services and content, tailored to you, and making contextually relevant suggestions, when understanding how you interact with our platform, what things you like and what you are interested in.
When we have location information, we can use it to tailor our services and suggestions, help you, among other things, finding local events, what to do nearby and checking-in to places and activities.
We may use parts of your information to inform strictly necessary partners about you, for example when you make a booking and someone needs to pick you up at your hotel.
TravelCentral24 processes information on our servers in different countries around the world and we may process your personal information on a server located outside of the country you live or you are using our services on.
Communicating with you
When you contact TravelCentral24, we keep a record of your communication to help tracking and solving any issues. We may use your email address to inform you about our services, such as policy updates, upcoming changes and marketing communications.
Accessing and updating your personal information
When registering with our services, you have the possibility to access and update your personal information. If that information is wrong, or not up-to-date, we urge you to update it quickly.
Information you share
Some of our services allow for sharing information with other, such as social networks. Please remember that when you share information publicly it may be indexable by search engines and other third-parties. We do not share anything on your behalf or without your prior knowledge.
Information we share
We do not share personal information with companies, organisations and individuals outside of TravelCentral24 unless one of the following circumstances occur:
* You give us your consent
We may share personal information with third-parties outside the scope of TravelCentral24 if we have your consent to do so. Consent is required through opt-in for the sharing of any sensitive information.
* For external processing
* For legal reasons
We will share personal information with third-parties outside the scope of TravelCentral24 if we have good-faith belief that access and disclosure is necessary to meet applicable laws, regulation, legal process or enforceable governmental requests. We will also share personal information in the case when necessary to enforce terms of service, investigation of potential violations, detect, prevent and address fraud, security or technical issues, protect harm to the rights and property or safety of TravelCentral24, our users or the general public as required or permitted by the law.
We may share non-personally identifiable information publicly and with our partners. For example, we may share information that reflect trends and patterns about the use of our services and destinations.
We do our best to implement the best security practices and protect our users from unauthorised access to information we hold. We encrypt most of our services with SSL; we review information collection, storage and processing practices; and we restrict access to personal information to need-to-know TravelCentral24 employees who are subject to strict contractual confidentiality obligations.
Compliance and cooperation with regulatory authorities